These Terms and Conditions govern your use of our website and the purchase of goods from cateringtaps.com. Please read them carefully before using our site or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms.
For all enquiries, please contact us at customerservice@cateringtaps.com.
1. Website Use
1.1 Access
Most parts of our website can be accessed without registering. Certain features may require registration.
1.2 Permitted Use
You may use this website for lawful purposes and for your own personal or business use. You may print and download material provided that you do not modify it without our written consent.
1.3 Availability
We take reasonable steps to ensure our website is available at all times. However, we are not liable if the site is unavailable due to technical issues, maintenance, or circumstances beyond our control.
1.4 Visitor Content
Any material submitted to our website (except personal data covered by our Privacy Policy) is considered non-confidential and non-proprietary. You must not post or send unlawful, harmful, defamatory, or offensive material. We reserve the right to co-operate with law enforcement if required.
1.5 External Links
Our website may include links to third-party sites. These are provided for your convenience, and we are not responsible for their content.
2. Orders
2.1 Formation of Contract
A contract is formed when you place an order on our website and we confirm acceptance via email.
2.2 Pricing
All prices are shown in GBP and include VAT where applicable. We reserve the right to change prices at any time but orders already accepted will not be affected.
2.3 Product Information
We make every effort to ensure product descriptions, images, and prices are accurate. Errors may occur, and in such cases, we are entitled to cancel or amend orders.
3. Delivery
3.1 Delivery Times
Estimated delivery times are stated on product pages. These are approximate and may vary due to factors beyond our control.
3.2 Delivery Address
Orders will be sent to the delivery address provided at checkout. Once despatched, the delivery address cannot be changed.
3.3 Inspection of Goods
You must inspect goods on delivery. Any damage must be reported to customerservice@cateringtaps.com with photographs within 24 hours. Missing or incorrect items must be reported within 7 days of delivery. We cannot accept claims outside these timeframes.
3.4 Failed Deliveries
The first delivery attempt is free for orders over £50 including VAT. If delivery fails due to an incorrect address or no one being available, a redelivery fee will apply.
4. Cancellations, Returns and Refunds
We sell to both business customers (B2B) and private consumers (B2C). The returns process differs depending on your customer type.
4.1 Cancellations Before Despatch
Orders can be cancelled before despatch, no 25% restocking fee will apply.
4.2 Business Customers (B2B)
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B2B sales are not covered by the Consumer Contracts Regulations.
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A 7-day returns window applies from the date of delivery.
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A 25% restocking fee will be deducted from all refunds.
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Goods must be returned at the buyer’s cost, in unused, undamaged condition and in the original packaging.
4.3 Consumer Customers (B2C)
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Consumers have the right to cancel an order within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013.
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Refunds will cover the product value in full (excluding delivery costs unless goods are faulty or delivered in error).
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Consumers are responsible for return shipping unless the item is faulty or incorrect.
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Goods must be returned in unused, undamaged condition and in the original packaging.
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Items that cannot be returned once unsealed for health or hygiene reasons are excluded.
4.4 Returns Procedure
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Contact customerservice@cateringtaps.com within the returns window (7 days B2B, 14 days B2C).
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Provide your order number, product details, and reason for return.
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Our team will confirm acceptance and provide return instructions.
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Return the goods securely packaged in their original condition.
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Once inspected, your refund will be processed within 7 working days (minus applicable fees for B2B orders).
5. Warranty
5.1 Coverage
All products from cateringtaps.com come with a 12-month parts-only warranty from the date of delivery.
5.2 Terms
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At our discretion, we will repair, replace, or refund faulty goods.
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The warranty is void if goods are altered, tampered with, or repaired without our written consent.
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The warranty does not cover wear and tear, wilful damage, negligence, or abnormal storage.
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We are not liable for loss of earnings, profit, or other consequential losses caused by product failure.
6. Liability
6.1 Exclusions
We are not liable for loss or damage suffered as a result of using this website or delays in delivery. This includes losses incurred by tradespeople due to faulty or late deliveries.
6.2 Limitation
Nothing in these terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.
7. Law and Jurisdiction
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Complaints Process
8.1 How to Complain
If you are dissatisfied with any aspect of our products or service, please contact us in writing at customerservice@cateringtaps.com with the details of your complaint. Please include your order number, contact details, and a clear description of the issue.
8.2 Acknowledgement
We will acknowledge receipt of your complaint within 2 working days.
8.3 Investigation
We aim to investigate and provide a full response within 7 working days. If further time is needed, we will keep you informed of progress.
8.4 Resolution
Where your complaint is upheld, we will take appropriate action, which may include repair, replacement, refund, or other corrective measures.
8.5 Escalation
If you remain dissatisfied after our final response, you may seek independent advice or pursue the matter through the courts of England and Wales in accordance with Section 7 above.